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Our Terms & Conditions Keep Your Account Safe

When you open an account on hokki88, you're agreeing to how we operate deposits, withdrawals, game sessions and your data.

Account creation and eligibilityDeposit and withdrawal rulesGame conduct and fair playData and privacy protectionDispute resolution steps
hokki88 Our Terms & Conditions Keep Your Account Safe
GET IN TOUCH

How to Reach Us About Terms Questions

Team online

Live Chat

Our support team in Makassar is available 24/7 via live chat on the hokki88 lobby. Ask about account rules, deposit holds or any terms that aren't clear to you.

Email Support

Send term-related questions to our support inbox. We respond within 2 hours during peak times. Include your account ID and exact question about our policies.

Account Settings

Review your account terms and current permissions in the Settings menu after you log in. Update contact info or language preferences anytime.

YOUR DATA AND ACCOUNT

How We Protect Your Information

Encrypted Login

Your password is encrypted the moment you create it. We never store it in plain text. Every login to hokki88 uses SSL encryption so your credentials stay private.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we don't store your payment credentials on our servers. Payment details are tokenized and passed securely to our processor.

Account Session Rules

We automatically log you out after 30 minutes of inactivity on desktop, and after 15 minutes on mobile. This prevents unauthorized access if you leave your device unattended.

Data Retention

We keep your account data for as long as your account is active, plus 3 years after closure for dispute resolution and fraud prevention purposes.

Cookie Policy

We use essential cookies to keep you logged in and functional cookies to remember your game preferences. You can manage cookie settings in your browser at any time.

Request Changes

Contact our support team via live chat or email to request account data updates, corrections or deletion where local law permits. We'll confirm changes within 48 hours.

Terms & Conditions FAQ

Your deposit stays in your hokki88 wallet indefinitely. We don't expire funds or impose inactive-account fees. You can withdraw your balance anytime by requesting it through the withdrawal menu, provided you've completed account verification.

Yes. You can request account closure through Settings or by contacting support. If you have an outstanding balance, we'll process a withdrawal first. Once closed, your account data is retained for 3 years per our terms but you won't be able to log in.

Withdrawal minimums are 50,000 IDR per request; maximums depend on your account level and verification status. We show you the current limits before you submit a withdrawal. Withdrawals via OVO, GoPay and QRIS typically arrive within 5 minutes; DANA transfers usually clear within 2 minutes.

Our terms prohibit operating more than one account per person. Multi-accounting violates our fraud clause and can result in account suspension. If we detect duplicate accounts sharing the same ID, payment method or device, both are flagged for review.

Fair play means you won't use bots, exploits, or collusion to gain unfair advantage in live tables or tournaments. Our terms also forbid account sharing, using VPNs to mask location, or pattern manipulation. Violations trigger account review and possible suspension.

Open a dispute ticket in Settings under 'Transaction History', or contact our support team via live chat with your transaction ID and the date. We investigate within 5 business days and notify you of the outcome. If we find an error on our side, we'll credit your account immediately.

All deposits via QRIS, DANA, OVO and GoPay are covered by our standard deposit and withdrawal terms. Your receipt shows the transaction reference, which you can use to track the deposit in your account. If the deposit doesn't appear after 5 minutes, contact support with your receipt number.