Reference

Legal Framework That Protects Your Play

When you open an account with us, your funds, data and account access are governed by clear terms we've built around Indonesia play.

Account ownership clarityWithdrawal verification stepsData retention policySupport contact channels
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hokki88 Legal Framework That Protects Your Play
REACH OUR TEAM

Legal and Account Support Channels

Team online

Live Chat

Available daily 08:00 to 23:00 Indonesia time. Our team answers account questions, withdrawal status checks and legal inquiries without delay. Open the chat window in the top right of the lobby.

Email Support

Send detailed legal or account-security questions to [email protected]. We respond within 24 hours and keep a record of every exchange so you have proof of your request and our reply.

Account Settings

Access your legal documents, privacy policy, terms of service and deposit/withdrawal history anytime. Go to your profile menu, select Legal Docs, and download or view any agreement signed when you opened your account.

HOW WE PROTECT YOU

Data Security, Privacy and Account Control

Data Encryption

All account data, payment details and transaction history are encrypted end-to-end. We never share your DANA, OVO, GoPay or QRIS credentials with third parties—only the payment network and our processor see those details.

Cookie and Tracking Policy

We use essential cookies to keep you logged in and remember your language preference. Analytics cookies help us understand how the lobby performs. You can disable non-essential cookies in your browser settings without losing account access.

Account Verification

When you withdraw, we verify your identity by matching your deposit source to your withdrawal destination. This step protects your funds from unauthorized access and complies with money-movement regulations.

Data Retention

We keep your account record, deposit/withdrawal logs and support tickets for seven years where local law permits. After that period, data is securely deleted unless legal hold or audit obligations require longer retention.

Request Your Data

To see, correct or download your personal information, submit a data request via Live Chat or email [email protected]. We provide a complete export of your account within 14 days, downloadable as CSV or PDF.

Close or Pause Your Account

You can pause your account for 30 days or request permanent closure from the Account Settings menu under Legal Docs. Closure is processed in 14 business days; remaining balance is returned to your original deposit method.

Frequently Asked Legal Questions

Your account remains active and your balance is preserved. We do not charge inactivity fees or expire your wallet. If you return and want to play, your deposit is still there. If you've lost access, contact [email protected] with your registered email to reset your password.

Yes. Go to Account Settings, select Legal Docs, then Download Transaction Report. We generate a complete CSV file of every deposit, withdrawal and bet from your signup date. This report is accepted by tax authorities in Indonesia for personal records.

Email [email protected] with your account ID, the withdrawal date and the amount. We investigate within 24 hours and reply with a full account of what happened. If the funds were delayed by your bank, we provide proof of our transfer to show the bank.

No. Each deposit method is separate. You can add, remove or change your DANA, OVO, GoPay and QRIS accounts anytime from your Wallet settings. Your hokki88 balance is not tied to any one payment method and remains accessible after you update or delete a payment source.

We keep a minimal record—your name, email, account ID and transaction history—for seven years to meet legal and tax obligations. We delete everything else: passwords, device history, cookies and login timestamps. You can request a final data export before closing.

Yes. Go to Account Settings, select Pause Account, and choose a freeze duration from 7 to 30 days. During this time, you cannot log in, deposit or play. The freeze expires automatically, or you can cancel it early by contacting Live Chat.

Our operations office is registered in the region we serve. For formal legal complaints, write to [email protected] with your account ID, the issue details and the resolution you seek. We respond within 7 business days with a full written reply.

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